Privacy Policy

Introduction

Welcome to eb333, Bangladesh's trusted online casino and sports betting platform. At eb333, we are committed to protecting the privacy and personal information of every user who visits or registers on our platform. This Privacy Policy sets out in clear terms how we collect, use, store, share, and protect the personal data you provide to us, whether through our website, mobile experience, or customer support channels.

By accessing or using eb333's website and services, you acknowledge that you have read and understood this Privacy Policy and you consent to the practices described herein. If you do not agree with any part of this policy, you should discontinue use of our services immediately and contact us with any concerns.

eb333 provides its services to adult players aged 21 and above, located in Bangladesh. We recognise the sensitivity of personal and financial data in the context of online gaming and betting, and we apply rigorous standards to every aspect of data handling on this platform.

Information We Collect

Personal Information You Provide

When you create an account, make a deposit, contact support, or interact with our services, we may collect the following categories of personal information:

• Full name, date of birth, and gender
• Contact details including email address, phone number, and residential address (city/district in Bangladesh, e.g. Dhaka, Chittagong, Sylhet)
• Government-issued identity document details for account verification (KYC) purposes
• Financial information such as bKash, Nagad, Rocket, or Upay wallet numbers used for deposits and withdrawals
• Username, account preferences, and communication preferences

Information Collected Automatically

When you browse or use our platform, certain technical and behavioural data is collected automatically by our systems, including:

• IP address, browser type, operating system, and device identifiers
• Session timestamps, pages visited, and click-path data
• Game history, betting patterns, and wagering activity on the platform
• Cookies and similar tracking technologies (see Cookies section below)

Information from Third Parties

We may receive information about you from third-party identity verification services, fraud prevention agencies, and payment processors (such as bKash and Nagad) to comply with legal obligations and to protect the integrity of our platform. This data is used solely for the purposes for which it was obtained and is never sold to external parties.

How We Use Your Information

eb333 uses the personal data it collects only for legitimate, specified purposes directly related to delivering a safe and reliable gaming and betting service. Specifically, your information may be used to:

• Create and manage your eb333 account, verify your identity, and process deposits and withdrawals
• Provide customer support, respond to your queries, and resolve disputes in a timely manner
• Send you transactional notifications such as deposit confirmations, withdrawal updates, and account alerts
• Improve platform performance, personalise your gaming experience, and recommend relevant games such as cricket betting, live casino, and slots
• Fulfil responsible gaming obligations, including enforcing age restrictions (21+ only) and monitoring for problem gambling behaviour
• Conduct fraud detection, anti-money laundering (AML) checks, and security investigations as required by applicable regulations
• Comply with legal obligations, respond to lawful requests from authorities, and enforce our Terms & Conditions

Legal Basis for Processing

eb333 processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:

• Consent — Where you have provided explicit consent, for example to receive promotional communications regarding bonuses, tournaments, or seasonal offers.
• Contractual necessity — Processing required to fulfil the contract between you and eb333, including account registration, gameplay, and payment processing.
• Legal obligation — Processing necessary to comply with applicable laws, including KYC, AML, and responsible gaming requirements.
• Legitimate interests — Processing carried out in our legitimate interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.

Sharing of Your Information

eb333 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud detection, and technical platform operations — all bound by strict confidentiality obligations.
• Legal and regulatory requirements: We may disclose your information to competent authorities where required by law, court order, or to protect the rights, property, or safety of eb333, its users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, user data may be transferred as part of the transaction, subject to equivalent privacy protections.
• Aggregate analytics: We may share anonymised, aggregated statistical data with analytics partners to improve our services. This data contains no personally identifiable information.

In all cases where data is shared, eb333 ensures that appropriate contractual and technical safeguards are in place to protect your personal information.

Cookies & Tracking Technologies

eb333 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how our platform is being used. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including session management and security authentication.
• Functional cookies: Remember your language preference, account settings, and gameplay configurations so you don't have to reset them on every visit.
• Analytics cookies: Help us understand user behaviour patterns and platform performance so we can continuously improve the eb333 experience.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features. Continuing to use eb333 after being informed of our cookie practices constitutes your acceptance of those practices.

Data Security

eb333 employs a range of industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption for all data transmitted between your browser and our servers, ensuring that sensitive information such as account credentials and financial details remain confidential at all times.

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security. We encourage all users to use strong, unique passwords for their eb333 account, to enable two-factor authentication where available, and to contact our support team immediately if they suspect any unauthorised activity on their account.

Data Retention

eb333 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account data is generally retained for the duration of your active account relationship with eb333 and for a defined period thereafter as required by applicable regulations.

Financial transaction records are retained for a minimum period as mandated by anti-money laundering regulations. Upon account closure, eb333 will delete or anonymise your personal data within a reasonable timeframe unless a longer retention period is legally required. You may request deletion of your data by contacting our support team, subject to regulatory requirements.

Your Rights Regarding Personal Data

As a user of eb333, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and limitations under applicable law. To exercise any of the following rights, please contact our support team at [email protected]:

• Right to Access — You may request a copy of the personal data eb333 holds about you, along with information about how it is used.
• Right to Rectification — You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure — In certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing — You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Object — You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, and we will cease processing unless we can demonstrate compelling legitimate grounds.

We will endeavour to respond to all legitimate data rights requests within a reasonable timeframe. Please note that certain rights may be limited where compliance would conflict with our legal obligations, particularly those relating to AML, KYC, and responsible gaming regulations.

Protection of Minors

eb333 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, use, or retain personal data from any person under the age of 21. If you are under 21, you must not register an account, access our platform, or attempt to use any of our services.

If we become aware that personal data has been collected from a user under the age of 21 without appropriate parental consent, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

Third-Party Links & Services

Our platform may reference or integrate with third-party payment services such as bKash, Nagad, Rocket, and Upay for the purpose of processing transactions. These third-party services operate under their own privacy policies and terms of service, which are entirely independent of eb333. We encourage you to review the privacy policies of any third-party service you interact with. eb333 is not responsible for the privacy practices or content of any third-party services.

Changes to This Privacy Policy

eb333 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, our business practices, or the features and functionality of our platform. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of eb333 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eb333 handles your personal data, we welcome you to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]